5-Star Guest Experience    Dealer

Dedication and attention to detail have resulted in Northpoint Toyota being awarded a coveted 5-Star Guest Experience Dealership award from Toyota Motor Corporation Australia (TMCA).

5-Stars is Toyota’s highest possible ranking for guest service. This is only awarded to Dealers who are proven to create a ‘Guest First’ culture within their Dealership and consistently offering an exceptional experience to our valued guests.

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How did Northpoint Toyota earn 5-Star status

Customers, or guests, of Northpoint Toyota were independently surveyed during 2016 to determine their level of satisfaction with the dealership’s sales process and experience with the vehicle service department.

When the survey results were averaged over a 12-month period Northpoint Toyota achieved the 5-Star combined rating for exceptional customer service and routinely exceeding customer expectations

How this benefits you our Guest

The only way a Dealer can achieve maximum 5-Star status is with a ‘Guest First’ culture and by continuously striving to improve the service and support. As a result, you can expect the very best experience – the kind you’d be happy to recommend to anyone.

The 5 Star Dealer Service award reinforces our company motto which is Northpoint Toyota’s complete commitment to you, our Guest.

So whether it's finding a new or used car, getting your car serviced or repaired or arranging finance you can be assured Northpoint Toyota will provide the highest standard of Guest service and satisfaction possible.

Find out more about these Services

FIND OUT ABOUT OUR CAR SERVICING

FIND OUT ABOUT FINANCE & INSURANCE

THE NOTRHPOINT WAY AND 7 DAY USED CAR EXCHANGE

 

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